Complaints
Our aim is to always ensure you are completely satisfied; however should you need to make a complaint this can be done:
In writing, to: Compliance Department, 64 North Row, London, W1K 7DA
Over the telephone: Complaints can be made over the telephone to your Broker, or by calling our mainline and speaking with a Relationship Manager on 0203 758 9393
By email: Complaints can be directed to your Broker, a Relationship Manager at info@enness.co.uk or the Compliance department at compliance@enness.co.uk
Our full complaints policy can be made available upon your request.
If your complaint is an FCA relevant complaint you may be able to refer the matter to the Financial Ombudsman Service (FOS) within 6 months. They can be contacted on telephone number: 0300 123 9123 or by visiting: www.financial-ombudsman.org.uk
Data Protection
We are registered with the ICO for data protection under reference ZA127615 and you can check this via www.ico.org.uk
At Enness we provide advice relating to financial products and services. This requires us to collect personal information from our clients based in the United Kingdom and internationally.
Collecting personal information about you is essential to our ability to conduct our business to the highest standard. We will only collect the information necessary for these purposes and we are committed to protecting that information.
Why and how we collect personal information
Generally, we need to collect Personal Information for a variety of reasons. These might include:
- Understanding your needs
- Determining your eligibility
- Conducting market and industry research
- Continuing to offer you the full range of products and services that we believe meet your changing needs Meeting our legal and regulatory obligations
How we store information
Any information we hold about you can be held on computer and/or paper files. Any information which you give us, including sensitive personal data, may be disclosed to selected third parties for the purposes of finding the best available product for you and processing your application. We may disclose information about you to insurance companies and other product providers, researchers and anyone whom we may use to process your application on our behalf, and fraud prevention agencies to prevent fraud.
Case studies
Our case studies are based on real scenarios and outcomes. The details have been anonymised and generalised to protect the identity of those involved.
Consent and disclosure
We collect, use and share your personal information only for disclosed purposes related to the services we offer, and only with your consent, or as permitted or required by law. Your consent may be expressed in writing, or it may be given verbally or electronically. You may withhold or withdraw your consent for us to collect, use and disclose your personal information, as long as there are no legal or contractual reasons preventing us from doing so. Depending on the circumstances, however, withdrawal of your consent may impact our ability to continue to provide you with the services you have requested.
The disclosure of your personal information will be restricted to those who have a need for, and the legal right to, the information. If we receive a request to release your personal information, we will only do so upon satisfactory identification and proof of entitlement of the requestor, or as required or permitted by law.
The easiest way to unsubscribe is by clicking the link in the email you have received from us. Alternatively, you can email info@enness.co.uk or call us on 0203 758 9393 and ask to be unsubscribed.